1. Your Requirements
Let us know what you want. We’ll discuss dates, location, imagery required etc. Each request will be subject to a site assessment and feasibility assessment before it can be formally accepted. We can advise if it’s possible and feasible, to meet your requirements safely within the rules as laid down for commercial UAV operators by the Civil Aviation Authority.
AIRPIX AERIAL IMAGES has been granted Permission For Commercial Operations (PFCO) by the CAA to commercially operate unmanned aircraft of up to a maximum weight of 7kg and within the bounds of the CAA’s “Standard Permissions”. This means we have demonstrated that we have the necessary planning, flight logging, safety procedures as well as the appropriate pilot qualifications, insurance and experience in place- to ensure safe flight operations.
2. Pre-Deployment Planning
For all operations we run a risk-assessment as part of our pre-deployment, to assess what safety precautions we need to put in place prior to the flight. These precautions are a requirement to ensure the safety of persons and property, as well as regulations determined by the CAA. If for any reason the Pilot In Charge deems that the current risk is too high, they are obliged to postpone or discontinue the flight until satisfied that all safety precautions are in place to reduce the risk to as low as practically possible and within acceptable levels. We use a range of resources including aeronautical maps and NOTAMS (Notice to Airmen) to ensure that the operation can be safely undertaken. Many considerations are examined – airspace classification, local terrain, any permissions required, restricted areas such as airports and prisons, etc. The UK is swathed with restricted air space and it may be necessary to request permission to fly within those areas. Any restrictions will be identified as part of our pre-deployment planning. Please be aware that if additional permissions are required, it may be necessary to wait until these are given before we can confirm a date for the flight.
Some areas within the UK require “Extended Permissions” approval by the CAA. We cannot guarantee that we will be given approval to fly in these areas, but we will discuss this with you as necessary.
Even a certain day, or if a time of day is more suitable from a safety point of view. We’ll avoid Bank Holidays and weekends if possible (especially in remote and mountain regions, as people enjoy solitude). And of course the weather will be researched as we can’t fly in wet, very windy and adverse conditions. The weather has a major influence on whether or not we can fly, and although we will do our best to work around it, there will be times when flights will not be possible. The final decision to fly will be made by the Pilot In Charge. We will decide how many flight crew and assistants are required to operate safely and keep you informed.
3. On-Site Survey
A full risk assessment is carried out on site before a take-off/landing site is established. There may be hazards hidden from view from the internet such as wires etc. and all need to be assessed on site. Safety equipment including cones, high vis-vests, warning signs will be deployed as necessary before any flights commence.
The flight is tailored to your requirements and with on-site collaboration and real time live feed, you can monitor the images if you wish. All flights and flight times will be agreed as part of the requirements gathering and planning stages. If additional flights (deemed outside of the original scope) are requested, these may incur an extra charge which will need to be agreed prior to commencing the additional work.
We endeavour to ensure that we have enough batteries to complete the defined task. In the event of battery failure or if additional flights (deemed outside of the original scope) are requested, it is possible that we will not have sufficient battery power to complete a successful and safe flight. If the Pilot In Charge deems that this is the case, they are obliged to postpone or discontinue the flight.
If for any reason the Pilot In Charge deems that the current risk is too high, they are obliged to postpone or discontinue the flight until satisfied that all safety precautions are in place to reduce the risk to as low as practically possible and within acceptable levels.
5. Image Processing
If any editing/image processing is required we will work with you to ensure that we deliver what you are looking for, within the timescales you expect. Occasionally there can be delays – but if this happens we will keep you informed every step of the way.
6. Delivery to You
Your complete satisfaction is our goal. We are so committed to customer service that we do not ask you to complete final payment for your product until you are absolutely satisfied with what we deliver. If the weather could be better, if the light could be better, if you want a different angle, no problem – just tell us and if possible we will retake the images.